Citizen's Charter

Dear Citizen,

          You are welcome to Smt. Kashibai Navale Medical College & General Hospital, the premier Medical Institute of Maharashtra. Smt. Kashibai Navale Medical College & General Hospital is committed to provide quality services and medical care to each and every citizen coming to . In line with our mandate, we, at SKNMC & GH, strive hard to provide comprehensive, high quality tertiary care services (specialty services) to our users. All the facilities such as stay, food, laboratory investigations, radiological investigations & even medicines provided in this hospital.

This charter seeks to provide a frame work, which enables our users to know

  • The services available in this hospital.
  • The quality of services they are entitled to and the means through which complaints regarding denial or poor quality of services will be redressed.

SALIENT FEATURES OF Smt. Kashibai Navale Medical College & General Hospital

          Smt. Kashibai Navale Medical College and General Hospital is run by Sinhgad Technical Education Society which was formed in the year 1993 and runs about 90 Teaching Institutions starting from junior most school/ playgroup to highest post graduate colleges in various professional fields. The medical college and general hospital which is named after reverend mother of Prof. M.N. Navale, the founder president of STES was started in the year 2007.

          Hospital was started in 2006 with just 300 beds & expanded to 1094 bedded hospital currently with 840 teaching beds, 80 ICU beds,40 Casualty bed, 20 beds for Oral and Maxillofacial surgery,64 Day Care beds, 2 Pain Clinic and 48 Recovery beds in O.T. The medical college is started with intake of 100 students for MBBS course in September 2007. The intake capacity now has been increased to 150 students. Our MBBS degree is recognized by Medical Council of India and also by Ministry of Health and Family welfare, Government of India –New Delhi. The college is affiliated to Maharashtra University of Health Science, Nashik. We have added 3 Haemodialysis machines and an R.O. plant for dialyzing the patients of Acute/ Chronic Renal failure. All the facilities of hospital including Registration, Accommodation, Investigations, Medicines, Surgical Procedures and all type of consultation available at the hospital are provided to the patients, who are also provided with two wholesome meals everyday of stay in the hospital.

          It is a well known fact that Medical college and Hospital is spread over an area of 27 acres. We have large number of quarters for employees of different categories and Hostels for students so that they can stay in the campus itself.

         The residential complexes of students and staff are well secured by our professional security staff and the facility ensures comfort in the form of uninterrupted water supply, concrete roads, ample parking area, waste management and housekeeping services to all staying here.

Aim :

  • Total dedication to understanding and fulfilling patient’s need;
  • Total devotion to providing efficient and reliable patient care services;
  • Efficient prompt and courteous service with dedication to integrity and fairness;
  • Motivating the patient for helping themselves as well as the Institute to serve them better;
  • Total commitment to providing challenging and rewarding career for every employee;
  • Transparency of functioning;
  • Periodic & regular monitoring of functioning.

Mission Statement

“Holistic development of students and teachers is what we believe in and work for. We strive to achieve this by imbibing a unique value system, transparent work culture, excellent academic and physical environment conducive to learning, creativity & technology transfer. Our mandate is to generate, preserve and share knowledge for developing a vibrant Society.”
S.No. 49/1, Narhe,
Off Mumbai - Pune Bypass,
Pune - 411 041.
For UG and PG admission related queries: +912024106184/248/398, +919922942272
Hospital : +912024106215/256
Medical College : +912024106271
Fax: +912024699884


          This is one of the most important departments of the hospital, to provide life saving emergency treatment to a patient. The department is called by various names like CATS- Casualty and Trauma Services, A&E - Accident & Emergency services or Casualty Department which all mean the same i.e. this is a department functioning round the clock 24 x 7.

          The Casualty department is located on ground floor of building no. 2 and has an independent entrance from all the four sides directly from the main road with an easy approach road for ambulances in close proximity with the Radio diagnosis, CCL, Casualty OT and Patient carrying lift for easy transportation of the serious patient to the services when service cannot be brought to the patient like ICU.

         Casualty contains 40 bed viz 18 Beds for surgery trauma ,14 beds for General Medicine & Medical Department,5 beds ICU &3 beds Emergency OBST. After closure of OPD, Every Department who gets OPD & indoor treatment goes through Casualty. Casualty Department deals with all emergency & Medico legal activities.

          There is a centralized OPD registration counter near college building. Here registration of OPD patients of all departments is done daily from 8:30 am to 2:30 pm case paper is given to old as well as patients. On Sundays and Public Holidays there is no OPD, however OPD does not remain closed on two consecutive days even if they are holidays. The number of patients attending the OPD is continuing to increase. We had attended 552796 patients during the year of 2015 and 570592 during the year 2016.

          There is a IPD registration counter near college building. Here registration of IPD patients of all departments is done 24 hours. Indoor registrations slip and OPD case paper is checked before doing admission of different patients. IPD works in co-ordination with OPD registration and various departments. Total number of patients admitted from January 2016 to December 2016 were 38806.

Patients can contact at:

Sinhgad Technical Education Society's

Smt. Kashibai Navale Medical College and General Hospital

S.No. 49/1, Narhe,
Off Mumbai - Pune Bypass,
Pune - 411 041.
Medical College : +912024106271
Fax: +912024699884

Responsibility of users

  • The success of this charter depends on the support we receive from our users.
  • Please try to appreciate the various constraints under which the hospital is functioning.
  • Please follow the rules and regulations of the hospital while inside the hospital campus.
  • Please do not cause inconvenience to other patients by crowding or making noise unnecessarily.
  • Please help us in keeping the hospital and its surroundings neat and clean.
  • Please don't argue with security guards, show your passes when asked for & help maintain the order and peace inside the hospital premises.
  • Please use the facilities of this hospital with care and do not damage/ spoil hospital property.
  • Beware of Touts & unauthorized persons. Don't indulge in any money transactions with them.
  • The Hospital is a No Smoking Zone. Please don't indulge in any money transactions with them.
  • Please refrain from demanding under favours from the staff and officials.
  • Please provide useful feedback and constructive suggestions. These may be addressed to the Dean of the Hospital.